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2009-03-11 | All servers running correctly.
Posted by administrator. |
2009-01-23 | Email is now flowing correctly and being delivered in a timely mannar.
Some emails may have been returned to sender and will need to be resent.
We apologise for any inconvenience caused by this issue.
Posted by Administrator. |
2009-01-22 | Users reporting email issues please note:
The email system has been undergoing maintenance in order to resolve reported issues.
Email is currently flowing but is slow due to the number of incoming emails.
Posted by Administrator. |
2008-12-17 | All servers running correctly.
Posted by administrator. |
2008-12-09 | Our email servers are currently offline for essential maintenance.
Some email may not be delivered during this time.
Posted by administrator. |
2008-10-28 | Customers are reminded to delete and recreate their FTP accounts if they are non functional.
This should be done in the domain control panel at:
http://www.:2002
Customers requesting DNS changes, EPP codes, etc should contact:
billing@hostonce.com;domains@hostonce.com
We are unable to provide support for such requests via this helpdesk at this time.
Posted by administrator. |
2008-09-30 | Due to recent stability issues we have migrated all our servers away from our original data center to a new center located in New Jersey.
This has involved an update to Windows 2003 on all our windows servers.
As a result of this migration, customers using ASP.NET can now make use of the .NET framework up to V3.5
Customers are advised that they may need to update their FTP accounts.
In order to do so, please delete and recreate non functional FTP accounts via domain control panels at:
http://:2002
Please allow ten minuites before newly created FTP accounts work correctly; larger sites will require more time.
Database connections may also be affected.
Please ensure that your database connection strings are updated to:
69.10.50.188 - MySQL (previously 192.168.14.188)
69.10.50.82 -- MSSQL (previously 192.168.14.82)
We have used a search and replace tool to update as many as possible but some may still need to be manually updated.
Domain related enquires (dns changes, transfers) should be emailed to domains@hostonce.com.
Billing inquiries (park page, billing issues, etc) should be emailed to billing@hostonce.com.
Please do not request these via the helpdesk at this time.
Finally, if any issues with your website are still outstanding, please contact us again via our helpdesk and we will respond as soon as possible.
We are obviously *very* busy after this migration.
Please avoid entering multiple tickets to our helpdesk as this slows our response times further.
Thank you for your cooperation and patience.
Posted by administrator. |
2008-07-13 | Customers should be aware that FrontPage software reached the end of its life cycle in June 2006.
Since Microsoft no longer supports the software, we now find that we are unable to continue to offer support ourselves. This is due to the security implications of not being able to patch new exploits if they arise.
Customers using FrontPage are advised to ensure that their websites do not rely on FrontPage Server Extensions for their continued operation.
We will no longer offer technical support for FrontPage Extensions, or related issues, beyond full uninstallation of extensions.
If you do wish to continue using FrontPage Server Extensions (at your own risk) please DELETE the extensions via your domain control panel.
Once done you can install them again and they should work correctly.
Please note that the installation of FrontPage Server Extensions can be a lengthy process.
Posted by administrator. |
2008-06-24 | All servers running correctly.
Posted by administrator. |
2008-06-21 | The email system is currently under maintenance
Posted by administrator. |
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